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FAQS

What is your minimum order quantity (MOQ)?
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Our MOQ is 10 pieces per design (can be mixed across sizes and men's/women's cuts). This low minimum makes us ideal for small brands, startup teams, and first-time test orders.

Can I mix sizes, colors, and designs in one order?
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Yes. Within a single design you can mix sizes from 2XS to 4XL, and split the 10-piece minimum across different colorways.

Do you offer free design / mockup service?
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Yes. Our in-house design team provides free design assistance and digital mockups before production. Send us your logo, colors, and ideas, and we'll turn them into print-ready artwork for your approval.

How fast can I get a sample?
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After artwork confirmation, our sampling lead time is about 7 days (sublimation). Physical samples are shipped via express so you can check quality before bulk production.

What is your bulk production lead time?
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Typically around 25 working days after artwork and order confirmation, depending on order quantity and seasonal workload. We'll give you a firm date in the proforma invoice.

What size range do you offer?
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We produce 2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL for both jerseys and bib shorts, plus kids' sizes on request. A detailed size chart with body measurements is provided before ordering.

What customization options do you provide?
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Full sublimation printing, custom label & woven tag, custom neck tape, packaging (polybag / zip bag / gift box). We can also build full matching kits (jersey + bib + socks + gloves).

What fabrics do you use?
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We use performance sports fabrics including Italian/ Chinese mesh, Lycra/spandex blends, graphene-infused fabric, and thermal fleece for winter. All are moisture-wicking, breathable, and four-way stretch.

Will the printed colors fade or crack?
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No. We use heat-transfer sublimation, where ink bonds into the fiber — colors stay vivid and won't crack, peel, or fade through repeated wash cycles.

What is your return / exchange policy?
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Because all items are made-to-order with your custom design, we do not accept returns for change-of-mind. However, if there is a quality defect or production error, we will remake or refund free of charge. We send pre-production photos for your confirmation to avoid issues.

Have you worked with real teams and brands?
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Yes — we've produced custom kits for 100+ teams and brands across cycling, triathlon, and running, from local clubs to professional race teams.